You can place an order via our website.
If you have any queries before placing an order, please contact us at info@propagandauk.co.uk.

We aim to answer any queries with 24 hours during our opening hours. Our hours of business are Monday-Friday 9am-5pm, excluding bank Holidays and seasonal holidays.

This is only possible if the order hasn’t been processed and the artwork
printed, as we print specifically on order.

If you would like to check the status of the order, please contact us by
email at info@propagandauk.co.uk with your order
number and details and we can check the status of your order for you. Our office hours are Monday-Friday 9am-5pm.

If there has been a packing error and you have
received the wrong print, please send us a photograph of the print and the
packaging (by email to info@propagandauk.co.uk).

We may ask you to return this item to us. If this is the case, we will organise this with you and pay for the return of the order.

We will reprint and ship a replacement to you as
soon as possible (at our expense).

We hope this doesn’t happen as our prints are carefully checked and packed by hand before being dispatched to you. 

When you receive your order, please ensure that you handle the print carefully when opening the package to check your order. 

If your item is defective or damaged, please contact us immediately by sending us photographs of the print and the packaging, including clear photographs of the damage areas so we can evaluate
the issue and make it right.

 Please forward this information by email to info@propagandauk.co.uk

All damages must be reported to us within 3 days of
delivery.

We may require you to return the order to us. If this is the case we will organise this with you.

 Please note: Used items are non-returnable unless faulty when received. 

Our fine art prints are printed on order. We hope you will be happy with your purchase however, if you change your mind and want to cancel the order after dispatch, you can return the print to us, at
your own expense within 14 days from order.

Please note, your purchase can only be returned to us if they are in perfect condition and in the original packaging.

Please ensure that you handled the order carefully and repack it into its original packaging.

We reserve the right to refuse a returned on any item which is not in the right condition or
packaging when we received it. 

Please email us at info@propagandauk.co.uk to notify us of the cancellation and include your, name, address and order number.

When returning prints back to us, please including your customer details within the packaging (as we cannot process your refund without these details) and then return the purchased item to us.

We do not cover the delivery cost of returns on cancelled items.

We recommend that you get proof of postage or a tracking number to follow your parcel when you return it. We do not accept responsibility for items that are lost while being returned to us.

We are unable to refund the original shipping cost, unless the entire order was faulty or failed to be delivered.

Once we have received the order back, we will check it is in good condition. If it is, we will issue a refund. 

 If we notice any unusual activity regarding returned items, that doesn’t seem quite right with items returned to us, we might have to make the decision to de-activate your
account with us.

If this happens and you think we have made a mistake, please get in touch with us as soon as possible, so we can discuss this with you.

We will notify you once we have received and inspected your return.

We will then let you know if the
refund has been approved or if there are any issues with the return.

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund back to you.

This is beyond our control.

We accept most major debit and credit cards including Paypal and Klarna.

For all orders delivered within the U.K, our preferred postal service is the Royal Mail 48 Hour Tracked.

Please note as we print your artwork on confirmation of order, this timeframe is based from the order being dispatched and posted to you, and NOT from the time you placed the order with us. Our
normal operating period is Monday – Friday 9am-5pm.

Whilst every effort is made to process your order and get it shipped within a reasonable
time period, seasonal delivery delays can cause parcels to arrive later than expected. Therefore, please allow at a minimum of 10 days for delivery during busy postal periods.

If you order Products from our site for international delivery, your orders will take approximately 10 – 14 working days from order. Your order may be subject to import duties and taxes which are applied when the delivery reaches the relevant destination.  Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your
order.

Yes you can. You will receive an automated dispatch notification by email from us you’re your Royal Mail tracking number.

You should receive an order confirmation email from us
immediately after placing your order. 
Sometimes our emails may find their way into your junk or spam folder so it’s worth checking there first. If you didn’t receive one, or can’t find it, just
let us know and we can resend it.

Please contact us immediately either by email or by telephone during our opening hours. We are open from 9am-5pm Monday to Friday, excluding Bank Holidays and seasonal holidays.

Amendment
to orders can only be made if your order has not been dispatched.  Please have your order number ready and call
or email our team on 0161 2736444 or email us at info@propagandauk.co.uk
to make any amendments. Our office hours are 9am-5pm Monday-Friday excluding
Bank Holidays and seasonal holidays..

We will try our best to assist you wherever possible but if the order has been dispatched unfortunately we cannot change the delivery destination.

Certain types of items cannot be returned, like custom products (such as special commissioned
orders or personalised items). 

Please get in touch if you have questions or concerns about a specific item and we will be happy to discuss it with you.

Copyright restrictions apply to all of our imagery and artwork as they are the property of Propaganda (UK) Limited.

If you are interested in using any of our artwork or images, please email us at info@propagandauk.co.uk

This applies to use online, on social media, advertising, television & film use or
in print.

We will discuss the use with you before we decide if we can give you permission to
use our imagery or artwork.

Our opening hours are:

Monday-Friday from 9am-5pm

(excluding Bank holidays and seasonal holidays).

Contact details:

By email: info@propagandauk.co.uk

By phone: 0161 2736444

Please email us at info@propagandauk.co.uk and we will be happy to assist
you.